This document has been translated into English purely for your convenience.
Date of Last Update: October 2022
Welcome to https://www.panougeparis.com/ (Site), a site operated by by Panouge SAS, a company registered in Paris with company number 329 530 646, VAT number FR 57 329 530 646, whose registered office is located at 12 Avenue Victor Hugo 75116 Paris France. (“Panouge SAS“, “we“, “us” or “our“).
Panouge SAS values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our Site and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. This policy (together with our terms of use, cookie policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting.https://www.panougeparis.com you are accepting and consenting to the practices described in this policy.
We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our Site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.
For the purposes of the applicable data protection laws, personal data means any information relating to an identified or identifiable individual; an identifiable person being one who can be identified, directly or indirectly (e.g. name and first name, date of birth, etc.) (“Personal Data”) and the data controller is Panouge SAS, a company registered in Paris with company number 329 530 646, VAT number FR 57 329 530 646, whose registered office is located at 12 Avenue Victor Hugo 75116 Paris France.
This Privacy Policy applies to and forms part of the following policies, terms and forms (which can be accessed by clicking on the link below):
1.1 Information you give us. You may give us information about you by filling in forms on our Site https://www.panougeparis.com/ or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to our service or place an order on our Site. This information may include your name, gender, address, telephone number, email address and debit or card information (if you wish to place an order on our Site). When you register with us you can view your Personal Data in ‘My Account’. You can access ‘My Account’ directly to amend any personal details, for example if you change your address. If you forget your password, simply click on the ‘forgotten password’ link on the register or login page and an email containing your decrypted password will be sent to the email address you originally provided.
1.2 Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:
technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We use Personal Data held about you in the following ways:
3.1 Information you give to us. We will use this information in relation to:
(a) Administration of our Site and performance of our contract with you: The information you give us is necessary to enable us to (i) fulfil your order (whether through purchase or promotion, including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (ii) make sure your order is delivered correctly; (iii) maintain your account; (iv)accounting, billing, reporting and audit; (v) authentication and identity checks; (vi) credit, debit or other payment verification; (vii) debt collection; (viii) safety, security, health, training, legal and administrative purposes.
(b) Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details, such as your email address and telephone number and order details to enable us to answer any questions you have about using our Site and to notify you about the status of your order and other customer care services such as identifying your requirements and shopping preferences. To provide those customer care services we may use your data for statistical and market analysis; case studies, research and development by us, or a third party we appoint as a data processor but in doing so your personal data will be anonymised for the use of it by these parties. They will not receive your name, address, email address or telephone number.
(c) Direct Marketing: We want to keep you up to date on our latest products, promotional offers and events in order to improve your shopping experience with us. We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can tailor your experience so that it is easier to shop with us. Electronic Marketing. If you are an existing customer, we will only contact you by electronic means (email or text) about goods and services analogous to those which were the subject of a previous sale. Otherwise, we will contact you by electronic means only if you have explicitly consented to this. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have explicitly consented to this.Other Marketing. We will only contact you by post or telephone only if you have consented to this. Opt-out of Direct Marketing: you may at any time opt out of Electronic or Postal Marketing in the conditions set out under Sections 9 and 10 of this Privacy Policy.
(d) Our service: To notify you about changes to our service.
(e) Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your computer, and so that we can enhance your experience of using our Site.
3.2 Personal Data we collect about you. We will use this information in relation to:
(a) Administration of our Site: To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our Site. This helps us to improve the service we offer you.
(b) Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer
(c) Providing customer service in pursuit of out legitimate interest as a retailer: The information we collect from you will allow us to (i) allow you to participate in interactive features of our service, when you choose to do so, (ii) measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and (iii) make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
(d) Security of our Site: As part of our efforts to keep our Site safe and secure.
3.3 Personal Data we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4.1 We may share your Personal Data with any member or brand within our Group (Panouge Group). They may use the information in accordance with their privacy policies for purposes such as: financial reporting and analysis; strategic planning; the development of customer segmentation and metrics to provide a consistent view of our customer base; the creation of inspiring content and editorial features, and the development and sale of new products and collaborations to enhance your experience as a customer of Panouge Paris or other brands in the Panouge Group.
4.2 From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. These companies or individuals are appointed as data processors. We may share your information with selected third parties offering adequate personal data protection security levels including:
(a) Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data). These companies or individuals may be provided with access to your Personal Data in order to fulfil their function but may not use such information for any other purpose;
(b) Advertisers and advertising networks we appoint to assist us and who require the data to select and serve relevant adverts to you on our behalf. Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you advertising based on your browsing patterns and interactions with our websites. For example, when you have visited our website then moved to another site, you may start seeing our adverts displaying special offers or reminding you of the products you were browsing on our website. The technology behind these adverts is based on cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. This processing constitutes profiling under the GDPR. We process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing;
(c) Analytics and search engine providers that assist us in the improvement and optimisation of our Site.
4.3 We do not provide your Personal Data to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services.
4.4 We may disclose your personal information to other third parties:
(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
(b) If Panouge SAS and its subsidiaries or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
(c) If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others), your Personal Data will be transferred. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5.1 The data that we collect from you may be transferred to, and stored at, a destination outside of the country in which it was originally collected. This may include transfers outside of the European Economic Area (EEA) (including to the USA). The reason for this transfer is that some of the operations we need managed in order to complete our contract with you are located outside of the EEA, for instance, Personal Data may be processed by staff working outside of the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your Personal Data, you agree to this transfer, storing or processing.
5.2 If we transfer Personal Data to a country outside the EEA, we will provide appropriate safeguards by applying one of the following transfer solutions:
(a) The receiving party of the data is located in a country recognised by the European Commission as offering an adequate level of data protection as set out by the European Commission pursuant to the Directive 95/46/EC /the General Data Protection Regulation (including certification to the Privacy Shield for entities located in the US); or
(b) The receiving party of the data has agreed to process these data in accordance with the “Standard Contractual Clauses” for data controllers or data processors approved by the European Commission;
(c) We have Binding Corporate Rules in place with the receiving party that are compliant with the applicable legislation.
5.3 We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our Site will retain your Panouge Paris account details such as your name, address, email address and purchasing history. Each time you log into your Panouge Paris account to create a new order you must re-enter your credit card details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
As a data subject and in accordance with applicable laws you have the right to the following:
Applicable laws give you the right to access information held about you. Your right of access can be exercised in accordance with applicable laws. We will respond to your access request within one month, in accordance with the law. Subject to applicable law, you also have the right to update and correct inaccuracies in your Personal Data, and have the information blocked or deleted, as appropriate. You may change your Personal Data by accessing “My Account” or request to change or delete your Personal Data by contacting us here to or writing to us at:
Service Clients Panouge Paris – Panouge SAS 12, Avenue Victor Hugo 75116, Paris, France.
You may also lodge a complaint, or prevent your Personal Data from being used for purposes other than those for which it was originally collected by contacting us at the above link or postal address.
Questions, comments or requests regarding this privacy policy are welcomed and should be addressed to us by clicking here.
If you feel that Panouge SAS has violated data protection legislation, you may file a complaint with the Data Protection Authority (“DPA”) as provided by law.
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